Refund Policy

Refund Policy

At Lumiglow, we aim to provide high-quality products and a seamless shopping experience. Please take a moment to review our refund policy below.

1. Refund Eligibility

We do not offer refunds on products unless they are damaged upon delivery. If you receive a damaged or defective item, you may request a refund within 14 days of receiving your order.

2. How to Request a Refund

If your product is damaged, please follow these steps to request a refund:

  1. Contact us within 14 days of receiving your order at contact@lumiglowofficial.co.uk.
  2. Provide your order number, a description of the damage, and photos of the damaged product.
  3. Once we receive your request and verify the damage, we will guide you through the return process and issue a refund.

3. Conditions for Refunds

To be eligible for a refund, the following conditions must be met:

  • The product must be damaged upon delivery.
  • The refund request must be submitted within 14 days of receiving the product.
  • The item must be returned in its original packaging (if applicable) and unused.

4. Non-Refundable Items

We do not offer refunds for:

  • Products that are not damaged.
  • Items that have been used, opened, or tampered with.
  • Products returned after the 14-day refund window.

5. Refund Processing Time

Once we receive the damaged product and verify the issue, we will process your refund. Refunds will be issued to the original payment method used at checkout. Please note:

  • Refunds may take up to 5-10 business days to appear on your bank statement, depending on your payment provider.

6. Shipping Costs

  • The cost of return shipping for damaged items will be covered by Lumiglow.
  • Original shipping fees are non-refundable, except in cases where we have made an error or the product is damaged.

7. Contact Us

If you have any questions or need assistance with your order, please don’t hesitate to reach out to us at contact@lumiglowofficial.co.uk. We are here to help!